+30 690 700 5070

info@krypteia.gr

Terms of use

Privacy policy – Cookie – GDPR

Introduction

The website www.krypteia.gr/shop is an e-commerce store selling products and services via the Internet (called ELECTRONIC SHOP or WEBSITE or KRYPTEIA.GR/SHOP) created and operated by the company called KRYPTEIA.GR, which is is based in the capital of the United Kingdom of Britain, London, Seven Sisters Road, London N7 7PX and is legally represented, with COMPANY NUMBER: 10992403, e-mail address shop@krypteia.gr, e-shop: +30 690 700 5070, (for the sake of brevity COMPANY).

General terms

It is important to read the TERMS AND CONDITIONS OF USE and OUR POLICIES before using the site www.krypteia.gr. By continuing your navigation on our site, you declare that YOU ACKNOWLEDGE the terms and conditions of this site and the policies contained therein, as amended and applicable each time. If you DO NOT ACCEPT the terms and conditions of our site’s policies and policies, you must abandon it and NOT make any use of its content.

The company reserves the right to modify or revise freely the terms and conditions of use and transactions of the site and the e-shop, its privacy policy, its cookies policy and other text in accordance with the applicable law or developments in the industry. The contracts through the e-shop are compiled in the Greek language. We will not explicitly notify our customers or users of our site about these changes. Instead, we recommend that you check this page occasionally for any changes to this. Continuing to use the site www.krypteia.gr and the e-shop www.krypteia.gr/shop even after any of the above changes means the unconditional acceptance of these terms on your behalf.

Use of the site requires the user/customer to accept the use of your site from your cookies. The acceptance of the use of cookies is made by the user/customer in accordance with these policy terms, as explained in detail below.

Information and products

The company is committed to the accuracy, the truth and the completeness of the information provided in the online store in terms of the identity of the company and the transactions provided through the online store. The company, in good faith, is not responsible for and is not bound by electronic data entries made by error/omission in common experience and is entitled to correct them whenever they become aware of their existence.

Limitation of liability

The company, in the course of its transactions from the online store, is not liable and is not liable for compensation for any damage or damage resulting from the cancellation of orders, from the non execution or from the delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but it updates on the basis of the available data about the availability or not of the customer concerned and undertakes in the event of a change of this information to inform the customers in good time of the unavailability, has no further responsibility. The online store provides the content (eg information, names, pictures, illustrations), the products and services available through the website «as they are». Under no circumstances will the Company be liable civilly or criminally for any damage (whether positive, special or incidental, but not limited to, alternatively or cumulatively, loss of profits, data, lost profits, monetary satisfaction, etc.) the visitor to the e-shop or third party for a reason connected with the operation or otherwise of the use of the website or inability to provide services or products or information made available by him or by any unauthorized interventions third parties to products or services or information made available through it.

Intellectual property rights

All content of the online store, including badges, signs, pictures, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the company and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the company has been licensed for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real e-shop provider is prohibited. Reproduction, re-publishing, loading, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the company or any other copyright holder. The names, images, logos and distinctive features listed and described by the online store under the trademark KRYPTEIA.GR or the products or services of the company or third parties are assets of the company or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way give them permission or right to use them by third parties.

User responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided for by law and based on the rules of good faith and business ethics. He is not required to use the online store under the trademark KRYPTEIA.GR for:

  1. Sending, posting, sending by e-mail or otherwise transmitting any content that is illegal for any reason causes unlawful insult and harm to the company or any third party either infringes the confidentiality or confidentiality of any person’s information.
  2. Send, post, email, or otherwise transmit any content that infringes user’s morals, social values, minority, etc.
  3. Sending, publishing, sending by e-mail or otherwise transmitting any content for which users are not entitled to broadcast under the law or on current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of a workplace or covered by confidentiality agreements).
  4. Send, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties of any kind.
  5. Send, post, email, or otherwise transmit any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate any software or computer hardware.
  6. Deliberate or unintended violation of applicable laws or regulations.
  7. Harassment of third parties in any way.
  8. Collection or storage of personal data about other users.

Limited license

The website www.krypteia.gr/shop, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this site and the content its elements. This license is not a transfer of title to the site and its data and is subject to the following restrictions:

  1. You must keep on all copies of the site and its data, all copyright notices and other proprietary rights.
  2. You may not modify the Website or its data in any way or reproduce or publicly display or distribute or otherwise use the Website and its data for any public or commercial purpose unless otherwise permitted herein .

Links to the website www.krypteia.gr/shop

The links included in the online store lead to store pages or, in some cases, lead the user to move from it (e-shop) to websites of third-party providers, businesses, etc. These associated websites are not under the control of the company and the company does not bear any responsibility for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. The company is not responsible for internet broadcasts or for any form of transmission received from any linked website. The company provides these links to its online store only to facilitate the use of the online store, their use is not obligatory for the visitor/customer and the fact that they are taken in the online store does not imply that the company approves or accepts the content their.

Privacy policy (in compliance with EU Regulation 2016/679 – GDPR)

Privacy protection

The purpose of the site is to get acquainted with our company, to present our object of activity and to sell products and services over the Internet. The website www.krypteia.gr and www.krypteia.gr/shop is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve your best service, it is important for you, our client, to understand that you must provide us with specific information regarding the handling of your order and which are preserved by us.
This Privacy Statement and the terms and conditions of this Privacy Policy attached hereto describe the method of collecting data from www.krypteia.gr/en/terms-of-use, the use of such data by us and the terms and conditions of use of this website. This privacy statement refers only to your personal data that you provide to us during your orders on this website.

Relevant legislation

Along with our company’s internal computing systems, this site is designed to comply with the laws and regulations that apply to the protection of users’ personal data:

  • European Union Regulation 2016/679 – GDPR.
  • Directive 2002/58/EC.
  • Relevant Greek implementing legislation in Greece.

What are personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means along with other information, such as your name, postal address, email address and phone number, or a unique device ID number.

Generally

The information voluntarily provided by the users of the mentioned website is used by www.krypteia.gr and www.krypteia.gr/shop, so that its users can have direct and substantial contact for the company’s services or with the store, to provide answers to specific queries that ask and finally serve and execute their orders. The information that the online store collects through the website is designed to measure its number of traffic, to define customer requirements for more products and to facilitate transactions with the company. The online store is not distributed to any other organization or affiliate that is not affiliated with the online store, e-mail addresses, or any other information related to its users and customers, except to direct partners in the ordering process.

Collection of information

The online store designed its website so that its users can visit it without having to reveal their identity unless they wish. Visitors to our site are asked to provide us with their personal data only if they want to order a product (s), subscribe to our site or send an e-mail to the online store.

Use of Information. The online store collects five types of information about users:

  1. Information that the user gives us when registering as a customer.
  2. Information that the user gives us in order to execute his order from the online store.
  3. Information that the user gives us in contests that take place from time to time.
  4. Information that the user gives us for phone and Internet service activations.
  5. Information that a user gives us when they sign in via another platform (Ios, Android, Facebook, Google).

When you fill out any order form on our site, you will be asked for the name, address, postal code of your area, your e-mail address, your phone, credit card details, and the payment method. In addition, you may be asked for more specific information, such as an order-to-ship delivery, billing information, or bid details you have requested. The online store makes use of the information you provide to us during the electronic submission of the form so we can contact you about:

  1. Delivery of the order to your place.
  2. To confirm and identify the customer in every necessary case.
  3. For new or alternative products offered by the online store.
  4. Special offers of the online store.
  5. Enable telephony or Internet service.
  6. Receipt of gifts after a competition draw.

You have the option to choose whether or not to receive such communications from the online store by sending your request via e-mail to shop@krypteia.gr.

Access to Information. Each ordering requirement requires the collection of personal information, for delivery or booking of an order. Also, the use of a credit card, the debit of which requires identification of legally identifiable information, is guaranteed in the first and only time. Any document and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the responsible responsible department of the online store. Your submission of your personal data means that you consent to such data being used by the employees of the e-shop for the reasons outlined above. The online store requires its employees and website maintainers to provide their users/customers with the security level mentioned in this Privacy Statement. In no other case, the online store can not share with others your personal information without your prior consent, unless this is required by the lawful way. Please note that under certain conditions permitted or required by law or judgment, the collection, use, and disclosure of your personal data that have been collected OnLine without your prior consent (for example, case of a court decision).

Use of personal data

We will use your personal data for the purposes as outlined above. We do not collect or process any more or other types of personal data than is necessary to fulfill the respective purpose. We will use personal data only as defined in this Privacy Policy unless you have specifically given your consent to another use of your personal information. If we intend to use your personal data that we process with your consent for purposes other than those disclosed in this consent, we will notify you in advance and, where processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Using Customer Data for Advertising Purposes To permanently improve and enhance our services, we may send you e-mail marketing messages that are relevant to our business and which may be of interest to you. You can select the kinds of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. Sending sms to the mobile phone number that you have given us during your order is done to inform you of the evolution of your order. You can choose whether or not you want to receive promotional/promotional material via sms through the account you have created on our website.

  • Consent: We will not use your data for advertising purposes unless you have given your prior explicit and free consent.
  • However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used, or may be interested in. You can, however, oppose this use at the time of collection and each time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions in the emails you receive.

Legal Obligations and Legal Defense We may need to use and maintain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or for the protection or exercise of our rights, privacy, security, property or other persons.

Use of the homepage www.krypteia.gr This privacy policy also applies to the use of our website www.krypteia.gr/shop, with the following mechanisms and features related to privacy.

Cookie policy (complying with directive 2002/58/EC)

What are Cookies?

The online store has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are small text files sent and stored on the user’s computer, allowing websites such as www.krypteia.gr/shop to function seamlessly and without any technical anomalies, collect multiple user options, identify, facilitate, facilitate access to, and collect data to improve the content of the site. Cookies do not cause harm to users’ computers but also to files stored on them. We use cookies to provide you with information and to process orders, but also allow us to present you advertising and educational content relevant to your interests and needs. Please keep in mind that cookies are absolutely necessary for the www.krypteia.gr/shop website to function properly and seamlessly.

Cookies are divided into the following categories:

  1. Necessary Cookies: Allow basic site features to run, such as adding products to the cart, storing products in the wishlist, online payment. Without these necessary cookies, the smooth operation of the online store is directly affected, your personal navigation experience is limited, and basic e-commerce functionality is down.
  2. Cookies: These cookies remind you of your preferences while browsing our site so that we can suggest the right products based on your needs to help you find what you are looking for much easier.
  3. Performance Cookies: Performance cookies collect information about how visitors use our site. They allow us to see which pages visit more often, tell us if they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way the e-shop works.
  4. Ad Cookies: These cookies are used to provide ads relevant to you and your interests. They are also used to send ads or offers that best meet your needs, thus limiting unwanted and meaningless promotional messages. They also help us measure the effectiveness of our advertising campaigns.
  5. Cookies Analytics: This is a subset of the functionality cookies and enables us to evaluate the effectiveness of our website’s various functions, thereby continuously improving our experience.

Third-party vendors, including Google, may display company ads on websites, use cookies to update, optimize, and display ads based on a previous user visit to www.krypteia.gr/shop.
The online store may also use cookies from your previous visit to its remarketing website.
You may opt out of such use of cookies by Google by clicking Here. You can also set up your Browser (Chrome, Firefox, Edge, etc.) to notify you each time before a cookie is taken and you decide to receive it or reject it. In this case, keep in mind that you may not be able to take full advantage of it.
The online store may use Google Analytics features for display ads (e.g., remarketing, Google Display Network display reports, etc.). Using Ad settings, visitors can opt out of Google Analytics for display ads and also adjust Google Display Network ads. Here are the available Google Analytics Exception options for the web.

This online store complies with the Google AdWords Interest-based advertising policy and the Constraints on Sensitive categories, and the online store and third-party vendors, including Google, together use a cookie (such as the Google Analytics cookie) to update, optimize and viewing ads, in line with previous user visits to their site, to run reports on how the e-shop ads appear other advertising service uses, interactions with these ad impressions, and advertising services related to visits to www.krypteia.gr/shop. The online store may use data from Google’s interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics.
We reserve the right to change this cookie policy at any time. Any changes to this cookie policy will apply as soon as the revised cookie policy is available on our site.
Third-party advertisers and other businesses we partner may use their own cookies to collect information about your activities on our site. We do not control these cookies.

Business transfers

With respect to any reorganization, restructuring, merger or sale or other transfer of assets (jointly «Transfer of Business»), we will transfer data, including personal data, to reasonable extent and as necessary for Business Transfer, and provided that the recipient agrees to respect your personal data in a way that is consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and we will inform the affected individuals before the personal data is subject to a different privacy policy.

Processing of children's personal data

The company will not collect or process personal data of children under the age of 16 unless a parental consent has been given in accordance with applicable local law. If we realize that a child’s personal data was collected in error, we will delete that data without undue delay.

Edit sensitive data

We may, in some cases, process special categories of personal data about your «sensitive data». Sensitive data defines personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data to identify a natural person, health or sexual life, or sexual orientation . For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you freely give your explicit and separate consent in a specific context for a particular purpose.

Correction, modification or deletion of Information

The online store allows its users to correct, change, supplement, or delete data and information submitted to the online store. If you choose to delete an information, the online store will act to delete this information from its files immediately. For the protection and safety of the user, the online store will try to make sure that the person making the changes is actually the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to make any inquiries contact the online store via www.krypteia.gr/shop or by e-mail to shop@krypteia.gr. The change or correction of your personal data can also be made via the registration page of www.krypteia.gr/syndesi-xristi/epexergasia-logariasmoy. Please be advised that we will do our utmost to protect your personal data, but protecting your password on our website is also up to you.

Secure transactions

The online store is committed to ensuring the security and integrity of the data it collects on the users of its website. The online store has adopted procedures that protect the personal data that users submit to their website or provide them by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to verify that these items are accurate and are used correctly. Your connection to this is secure because it uses Secure Socket Layer (SSL) technology. SSL technology is based on a keycode for encrypting data before it is sent via SSL connection. The security control between the data and the Server is based on the unique key code ensuring full communication. Browsers browsers (Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari) support the SSL protocol and are recommended to use them to connect to the e-shop website.
We implement an appropriate level of security and we have therefore implemented reasonable physical, electronic and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or are otherwise treated. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is only granted to personal or direct associates with the company required to have such information for the servicing of orders. In the event of a violation of data that contains personal data, the company will comply with applicable law on the notification of violation.

Your legal rights

As a data subject you have specific legal rights regarding the personal data we collect from you. The company will respect your rights and deal adequately with your concerns.
The following list contains information about your legal rights under applicable data protection laws:

  • Right to withdraw consent: Where processing of your personal data is based on your consent, you may withdraw this consent at any time.
    Right of Correction: You can ask us to correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on a continuous basis, accurate, complete, current and related, based on the latest information available to us. You also have the ability to check and correct your personal information by entering your personal account at www.krypteia.gr/syndesi-xristi/epexergasia-logariasmoy.
  • Restriction right: You may ask us to restrict the processing of your personal data if you are questioning the accuracy of your personal data for the period we will need to verify the accuracy, – Processing is illegal and you want to restrict the processing instead of deleting your personal data, – We no longer need your personal data, but you you need to support, exercise or defend legal claims, or – You object to the processing for the period we verify whether our legitimate interests override yours.
  • Right of access: You may request information about personal data we hold about you, including information about the categories of personal data in our possession or control, for what purpose they are used, from which they were collected, if not from you directly, and to whom they have been notified, as appropriate. You may receive from us free of charge a copy of the personal data we hold for you. We reserve the right to charge a reasonable fee for any further copies that you may request.
  • Mobile Rights: Upon your request, we will transfer your data to another controller where technically feasible, provided that processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal information, you can ask us to transfer the data to another editor, who will tell us, directly.
  • Right of deletion: You may ask us to delete your personal data where – personal data is no longer necessary in relation to the purposes for which it was collected or processed – you have the right to object to further processing of your personal data and exercise this right – processing based on your consent, withdrawing your consent and no other legal basis for processing – your personal data has been processed illegally unless a treatment is necessary – for compliance with a legal obligation, which requires treatment of us – especially for legal duty to fulfill obligations – for support, exercise or defense of legal claims.
  • Right of objection: You may object – at any time – to the processing of your personal data because of your particular situation, provided that processing is not based on your own consent but in our legitimate interest or in legitimate third party interests. In this case, we will no longer process your personal data unless we can demonstrate overriding legitimate reasons and a superior interest in processing or supporting, exercising or defending legal claims. If you are opposed to processing, please specify whether you wish to delete your personal data or restrict our processing by us.
  • Right to Submit a Complaint: In the event of an alleged breach of applicable privacy laws, you may file a complaint with the Data Protection Supervisor in the country where you live or in which the alleged violation was filed.
  • Time period: We will try to meet your request within 30 days. However, the deadline may be extended for specific reasons relating to the specific legal right or complexity of your request.
  • Restricting access: In some cases, we may not be able to provide access to all or some of your personal data by law. If we denied your request for access, we will let you know why this is a refusal.
  • Non-recognition: In some cases, we may not be able to search for your personal data because of the IDs you provide in your application. Two examples of personal data that we can not look for when providing your name and email address are: – data collected through browser cookies, – data collected from social networking sites if you have posted a comment under a pseudonym is not known to us.
  • In such cases, where we can not identify you as a data subject, we are not in a position to comply with your request to perform your legal rights as described in this article unless you provide us with additional information that allows us to identify you.
  • Exercise of your legal rights: In order to exercise your legal rights, please contact us in writing by email. You can also contact our Data Protection Officer directly at shop@krypteia.gr.

Keeping your personal information

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be asked to store your personal data for longer because of legal provisions.
In addition, we will not delete all of your personal information if you have asked us not to communicate with you in the future. For this purpose, the company maintains records that contain information about people who do not want to communicate with them in the future (e.g., through group emails). We categorize your requests as consent to the storage of your personal data for the purposes of maintaining that file unless you give us different instructions.
Please address questions on data protection and any requests for the exercise of your legal rights to the data controller at shop@krypteia.gr.

Periodic changes

The online store is constantly expanding, updating and improving its website, and the related products and services, will update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Accept the privacy protection procedures applied by krypteia.gr/shop

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website communicated through it.

Return policy

The e-commerce company enables you, through the completeness of the descriptions of which you post on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet on our daily shopping lists below, we provide the terms and conditions for returning defective or non-defective products.

Returns of defective products

In all cases where other than sold, by type or quantity, or missing property that has been previously agreed in writing with the company, the customer returns the products for review and error. In this case the costs of returning the products to the company as well as the costs of return to the customer are borne by the company as long as the return proposed by the company is respected.

Product returns due to delivery error

If it is found that the article has a manufacturing defect if it is certified by the authorized repairer who provides the warranty of good functioning or if the company itself provides the warranty for proper operation, the following shall apply:

  • The warranty is provided for a limited period of time as stated in the product’s analytical features. After the end of this period or repair, replacement of the products is possible with an extra charge upon agreement with the customer.
  • The return of the product to be replaced should be done with all the documents accompanying the product (eg DAT, Proof of Retail and so on) and full packaging. If there is a defect found later than delivery and the packaging is not present or if the packaging of the product is received by the distributors upon delivery of the article, it is not necessary to package the product.
  • The return of the products will take place either through the company’s personal and transport means, or by courier, or at any of the shops owned by KRYPTEIA.GR under the Greek brand name. In the case of courier returns, the customer is charged with shipping costs to the company and the company is charged with the shipping costs of the replaced or repaired product.
  • After the products are returned, the defect referred to by the customer is checked and then communicated with him to inform him of the results of the inspection.
  • If the defect is discovered, the product is repaired or replaced, otherwise the transaction is canceled if the product can not be repaired within a reasonable time and no other product of the corresponding or better characteristics or equivalent value can be found by the company . If the transaction is canceled, the refund of the original purchase is made in the same way as the original customer’s payment to the company.
  • In particular, in case of credit card debit the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the Bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any responsibility of the company anymore. Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option to «pick up from the store», he would be refunded to him from any branch of the company’s network. In the case of bank wire transfer, a bank wire transfer will be made from the company’s accounts to the customer.
  • In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Product returns, which are considered defective on delivery (DOA)

Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the original documents accompanying the product (such as DAT, Proof of Retail and so on) and full packaging. In these cases, the following apply:

  • The product is picked up and checked to determine the defect reported by the customer.
  • Provided they have previously been omitted and checked by the company, the item will be replaced with a similar new one, or in the case of non-availability with another new product of the same quality and price, otherwise in case the customer does not wish to be replaced, return of the original purchase money to the customer. The refund is made in the same way as the customer’s initial payment to the company.
  • In particular, in case of credit card debit the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the Bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any responsibility of the company anymore . Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option to «pick up from the store», he would be refunded to him from any branch of the company’s network. In the case of bank wire transfer, a bank wire transfer will be made from the company’s accounts to the customer.
  • The cost of shipping both for the return of the products to the company and for the return to the customer of the replaced product is borne by the company.
  • In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Return non-defective products – Right of undue withdrawal from the customer

The customer has the right to withdraw from the purchase contract within 14 calendar days of the date of the conclusion of the service contract (when such a contract is made) or from the delivery (when it comes to products) and even when there are many products in the the same order from delivery and the last one when there is an obligation to deliver products at regular intervals from the delivery of the first. Retirement is subject to the following conditions:

  • This withdrawal is unjustifiable and without any charge, and if the item has already been delivered, the customer must return the product exactly in the state he has received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the purchaser has first paid out any sums paid by the company for the delivery of the item to him and the shipping costs for the return of the item.
  • The revocation statement is made in writing or electronically and the company is required to send a confirmation of receipt of a withdrawal statement as soon as it comes to it.
  • Following the cancellation notice, the company is required to reimburse the price received within 14 days of receipt of the goods.
  • Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
  • The money will be returned to the customer by the same means as the original collection. Specifically in the case of credit card billing as follows: in the event that until the withdrawal and return of the item has been paid to the company the price from the Bank, the company will be obliged to inform the Bank about the cancellation of the transaction and the Bank will proceed to an act based on the contract it has drawn up with the client. Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick-up” option, he would be refunded to him by the store where he received the receipt. In the case of bank wire transfer, the refund will also be made by bank transfer to the client’s own account.
  • The customer is responsible for compensating the company if he has made use of it other than what is necessary to ascertain the nature, characteristics and operation of the goods in the period up to the date of the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging of each product as well as the additional information provided by the company and without opening the packaging of the goods and running the good. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material in electronic or other ways. In the case of opening the packaging or putting into service of the products their value automatically decreases as the product is characterized as second-hand and the customer has to compensate the company for the reduction of the value of the product. The reduction in value resulting from the opening of the packaging and consequently from the product’s classification as a second-hand vehicle is considered on a case-by-case basis and is determined by the company and usually is in the range of 20% -30%. The company is entitled to agree with the customer on its compensation and by offsetting.
  • In the event that the retirement relates to the provision of services, the customer shall pay an amount commensurate with the remittance provided until the withdrawal.
  • In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Exceptions to withdrawal

Can not withdraw to:

  • Service contracts after full service if execution started with the prior express consent of the customer and with his acknowledgment that he will lose the right of withdrawal once the contract has been fully executed by the supplier.
  • Products which are not suitable for return, for reasons of health or hygiene, and which have been unsealed after delivery, such as personal care items.
  • Contracts where the consumer has requested a special visit from the supplier for the purpose of making emergency repairs or performing maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods other than spare parts which have been used in the course of maintenance or repairs, the right of withdrawal applies to such additional services or goods.
  • Sale of sealed sound recordings or sealed video recordings or sealed computer software that have been unsealed after delivery.
  • Supply of goods manufactured according to consumer specifications or clearly personalized.

Safe products – Warranty terms

The products available from the company are durable products which carry all the necessary safe operation certification. The products are accompanied by written instructions for use (except for simple product use) and a written guarantee of good working order of reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local area of validity, and the rights provided by the applicable law. The warranty of the device is durable according to the manufacturer from the date of purchase and allows for the free repair of the problem, provided the following conditions are met:

  1. Guarantee the dealership and proof of purchase of a device.
  2. Do not disturb the fixed components of the device (Serial Number).
  3. Do not exclude damage based on the manufacturer’s warranty form.

For more information, we are always at your disposal either by phone at +30 690 700 5070 or via e-mail at shop@krypteia.gr.

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